A workaround would be to use another SMTP - for example gmail if you have a google account. BT are blocking the complete domain which the sender is sending from. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. You can usually find the option to redirect in the inbox settings of your old email account. 14h56, on Emails from btinternet.com addresses not received. 13h37, on This isn't just a small delay. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Has anyone else encountered this and found a solution ? RobbieMac. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Not receiving @btinternet email. BT Email - best practices for postmasters and senders of email | BT Help, on 23-04-2021 Thanks for your reply, Townman and thanks to Anne too. BT L1 agent wasn't able to resolve and it has been passed to their email support team. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). I consistently receive this warning:whenever I try. It seems that my account SMTP setup was changed (without my input). Those who leave have their email account terminated and closed 90 days later. What can be done to fix this problem please? Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. for DISH Protect Silver unless you call to cancel. 21h18, I have got my email working again. 3) Import all of your contacts from your old account to your new one. Does anyone have any other suggestions please?? Are there really just two of us having this problem? That is because he has a Virgin Media email address, which would be deleted if he switched away. BT need to deal with this at a high level, NOT an individual user's account. on Log out of your email account then, Using an email program? We understand that you are experiencing issues sending emails. I've got a "failed delivery message". 16:52 EST 04 Mar 2023 14-07-2019 I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? 15h24. Switching email address if you have never done so before can feel like a daunting task. I have entered the SMTP and IMAP details correctly but it still won't send. They also sent a test email from a PC using an outlook client and that didn't come through either. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. What can we help with? Just goes straight to outbox, then tries to send . But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. 23-04-2021 So, I did checked around it seems that smtp is not working. Why? Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. I exited and restarted Mail and was then able to send emails again. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. This is a BT residential customer to customer forum. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. Anyone else experienced this and got any suggestions on how to proceed? 2 days ago I suddenly stopped being able to send emails and get the message below. ask a new question. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. Tried on various devices with same result. Last Thursday, I stopped receiving email from my @btinternet.com account. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. Today all of our emails addresses would receive, but not send. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Thank you anyway. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. I've rebooted twice and reinstalled Office 365 without success. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. This has made me want to look a bit further and so I found the Community. I cannot send even the simplest of messages this morning. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Also one of the two that I received recently was sent in December. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. If not, how do we get a moderator involved? Have you had the chance to check if the issue persists on a different user account? 11h33 It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Go back to: Email help. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. only. I am using the Outlook app on a Samsung phone. 19-12-2022 btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. We'll need to look into this and we'll get back to you next week. Doing so can save hundreds of pounds. When this happens. to know I'm not alone. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. any proposed solutions on the community forums. 26-08-2021 on Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. 14h00, on My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Email headers can be found by looking at the email item's properties. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). I anybody else having this problem. . You can link any BT email address to another broadband or Premium email billing account. Don't forget online banking, streaming services and social media accounts. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. I have exactly the same problem and would love to get a solution. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. One further piece of information. Email: timforrester@btinternet.com. on @stevebrass Thanks, but same result as before. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Martin Gates, from Hampshire, has had an email account with Virgin Media for years. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Do other emails they send get to where they need to go? I can take the same message and copy it into gmail and send from there and it gets through with no problem. I have cleared cache and data. Has anyone experienced this problem. 8h29. 09-07-2019 The accounts work on BT Webmail, both to receive and send. I have it in a notepad file as well if that makes it more readable. This will work as long as your old email account is still active. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. You should however check that your email clients are using the correct settings as per this link. If I changed my email address I would be bound to lose something important. on Apple disclaims any and all liability for the acts, By I also feel slightly better I am not alone. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Today all of our emails addresses would receive, but not send. 26-08-2021 Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. If everything works fine in webmail, you may need to check your program settings. This sounds fiddly, but isn't necessarily. This was a pain, but I went along with it or else I couldnt use email. Our standard shipping option is via Royal Mail airmail. Might that apply in your case too? on 18h40. So it seems to be something between Android and BT Mail. Refunds. It is very annoying, I hope you guys reach me out soon. Thanks for the suggestion. provided; every potential issue may involve several factors not detailed in the conversations When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". The other two people that are having the same problem are using Samsungs, but haven't said which model. I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. 'All of my contacts have it. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. 25-08-2021 This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. Though any rejection on our side should be returned back to the sender as a bounce. Re: Emails from btinternet.com addresses not received. on 09-07-2019 The article below can help if you do not have any other user account to test with. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. 16:52 EST 04 Mar 2023. 26-08-2021 2 users liked/thanked this post: I spoke too soon. 19-12-2022 Here are some answers to help you. 19h37 If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. It seems that I can only send messages to my iCloud account from the iMac. 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. 14-07-2019 17h33. mingoslkd, call I've got a "failed delivery message". 19h32. 20h33 on Copyright 1995-2023 eBay Inc. All Rights Reserved. . 14h08. You may have to register before you can post: click the register link above to proceed. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! Please update the server configuration to continue connecting to this account", with the option to cancel or update. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 26-08-2021 15h33. After some trial and error I found that btinternet was objecting to my "signature" containing a link. I consistently receive this warning: whenever I try. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. - edited This amount includes applicable customs duties, taxes, brokerage and other fees. 19-12-2022 I can send & receive the bt emails using the Samsung mail app. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? It's very annoying and slightly weird. BT allows former customers to access a basic form of their email account for free. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. BT Email - best practices for postmasters and senders of email. Rachel Rickard Straus, Financial Mail On Sunday The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 23-04-2021 Please check your email settings. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. 20h13. To start viewing messages, select the forum that you want to visit from the selection below. on Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. They forecast a response within 72 hours. If you're having problems, try logging in to webmail. With a significant delay between the timestamp on the two BT ones and the timestamp on the two Plusnet ones. That helps us fund This Is Money, and keep it free to use. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. on 23-04-2021 At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. I feel there is something going between Google and Apple. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. 2. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Various errors messages. 09-07-2019 Surely other services would similarly suffer. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. All other emails to other systems have no issues. Looks like no ones replied in a while. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. 23-04-2021 Although port 587 will usually work, port 465 is the recommended port. We always endeavour to grade correctly and. 9h25 After 3 years, then-current everyday prices for all services apply. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. The problem is also affected by the addressee. on If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. 11h40. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. 15h22, on Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. 3 users liked/thanked this post: BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. 19-12-2022 23-04-2021 This amount is subject to change until you make payment. 15h31. This morning I clicked on the email icon on my phone and was again asked to login. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. I cannot send even the simplest of messages this morning. For additional information, see the Global Shipping Program. 'I have always used the same email address,' says Dave, 79, from Cambridge. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Townman, Gandalf. 23-04-2021 19h39. Anyone else experiencing the same issues? Customer: replied 2 years ago. For those that aren't arriving, things obviously get a little more involved. A forum where Apple customers help each other with their products. 26-08-2021 A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. It takes a while to get a reply from the Postmaster but they will respond. We repeated the test and the same thing happened. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. Unfortunately, it did not work. 11h05. Page 1 of 2 1 2 Last iPad is working ok. Delays in Emails being delivered can arise from a multitude of reasons. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Sorry but how do I PM you, and what details do you need? ), on I have a group of 14 people set up under Outlook 365. I have tried from two different user names on my PC and so two different Outlook settings, and from my Windows 10 laptop, none of which are successful.
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