Diabolical way to treat disabled, limited income people , or even anyone!! Thank you for booking with Direct Ferries. I will never use this company again Report this review Londra, Inghilterra, Southampton SO19 6AJ England. Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. Find out what it's like onboard the ferries before you travel. Please note: prices rise as space becomes less available. 93% of travellers recommend this experience. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. How do we get a confirmation? Buying tickets went pretty well online. Important note: if you have already picked up your ferry tickets from a collection point, the tickets have to be returned in order for your modification request to be processed. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. There is no contact number on the website to ring. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. I got the cash but obviously just the value of our cancelled tickets. Kind regards, Maya from Direct Ferries. There was nothing from you at all. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. They never respond to mails and have no phone number. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. First time I used it I assumed that all the cabins were booked. You have contacted us on 21 September about this but after you already made the charge back through your paypal account and therefore your account with us was already blocked and the issued refund could not go through. I made reservations Would recommend at all cost, better buy is straight from actual company. 96% of travellers recommend this experience. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. We are very sorry about the issue. If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. I had the same problem with P&O and vouchers. With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. We were due to travel from Portsmouth to St Malo at Easter but it was cancelled due to Covid-19. You can convert your ticket to an open ticket by making a request through the My Bookingsection on Ferryhoppers website. Please don't hesitate to contact us, if you have any queries. But apparently they said they have no record of it. I will rather swim than use the useless company again. WebGreater than 24-hours before travel. Add passengers: pay for additional passengers. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. This is the version of our website addressed to speakers of English in United Kingdom. What terms and conditions apply on my ferry ticket? Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. WebIntercity train from 1949 Deckplan, Kronprinsesse Ingrid (1949) Deckplan, Athena (1989) 1991 Deckplan (2000) as Stena Nordica, 2006 Deckplan, European Endeavour 19 July 2022. left Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. Don't really get your point. 2-3 Three Rivers Business Centre, Felixstowe Road. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Therefore, if you dont contact us from the same email address or phone number, we will not be able to process your request. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. For more detailed information on ticket cancellations, refunds and modifications please read the companies policies. Also there is a choice of "lounges," but there is no explanation of the differences. Now looking forward to our up coming adventure. If I misspell my name, is correction required? We had the same with Qatar. They charged me 79.00 to cacel a booking. I appreciate that they are extremely busy atm , but find this unacceptable. Find the crossing you want and book your ferry ticket in just a few steps.We have over 1 million ferry fares being compared every day, and destinations available all around the world, so book your tickets with Direct Ferries today for a seamless travel experience. General Inquiry/Feedback Request a Refund Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper. Channel House Please note: prices rise as space becomes less available. NEVER we got any mail of you. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. If you were overcharged, discover a discrepancy for fares paid at a terminal, are requesting a refund for an unused online order or for a fee charged in association with the vehicle reservation system, you may be eligible for a refund from Washington State Ferries. Having help to step onto and off the boats were very helpful and appreciated. Go direct to the ferry operator. How we will print them is our big mystery, maybe they will work from a phone. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. A global company with offices across the World, Direct Ferries is present in numerous markets with a product localised for ferry travellers in the UK, Ireland, France, Germany, Spain, Italy, the Netherlands, Belgium, Portugal, Austria, Switzerland, Poland, Czech Republic, Slovakia, Greece, Denmark, Sweden, Norway, Finland, Turkey, Australia, New Zealand, Japan and China. Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. !Look at their Facebook page and you will see THOUSANDS and THOUSANDS of horrible reviews for them!DO NOT USE! Thank you for booking with Direct Ferries. sorry about that, in that case I would definitely hold out for cash. Thanks. We also provide an outline of the rules on passenger rights as detailed by the relevant authorities. You can check your confirmation email or log into My Account to see if you are able to amend your booking. WebImmediately after making the booking I realised I had made a mistake with the dates so I cancelled it within minutes and requested a refund. Do you mean direct ferries are trying to alter the contract or the op?. The travel agent will stamp and cancel your tickets. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. Please also note that the refund amount depends on the policy of each ferry company. 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NEVER, EVER AGAIN WITH THIS USELESS RIPP OFF COMPANY!!!! Here are 8 tips for writing great reviews. not great. Please don't hesitate to contact us, if you have any queries. It was actually in USA dollars so my trip cost 1200 which is extortionate! I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. Book your ferry tickets with Direct Ferries. Please note that the applicable cancellation policy depends on when we receive the tickets. Please send any questions or comments to: help@poferries.com People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. However it took 5 weeks, dozens of emails for you to confirm the agreement. Best price at the time of writing was 1449 Baht (about $41) for a 10-hour journey. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. So cross. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. Please don't hesitate to contact us, if you have any queries. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. No way of calling them. Follow the Ground Transport signs and directions in your app to get to the location. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. 100% cancellation fee; no refund: A booking cancelled outside of 14 days before travel attracts a refund of 50% of booking value as a travel credit (valid for travel to end 2022) Cancellation: (Irish Ferries Gift voucher, Tesco Clubcard / All 4 One etc.) But, although they sent a confirmation, they make it clear that it's not a ticket. YOU WOULD BE BETTER OFF SWIMMING TO WHEREVER YOU NEED TO GO THAN TO USE THIS COMPANY !!!! Refund requests must be submitted prior to the product expiration date. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Dover E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. We are both english and always lived in England Direct Ferries have no phone available to discuss. 2-3 Three Rivers Business Centre, Felixstowe Road. There was a mistake on your site, and you cannot admit it. The website was setup easily and everything worked fine. If youre booking a ferry with Brittany Ferries go direct! Find ports, routes and lots of useful information to help you plan your trip. Comparing ferries has never been easier.Why spend a lot of time and effort searching for ferries on countless websites? So now I just lost my money, because of their incompetence. Duaine Allen, pastor of Agapa Covenant Ministries, and Roses brother, the Rev Shelby, Tuberville vote against climate, health and deficit. I tried to amend my booking several times. Have a browse through our website and use our simple ferry booking search tool to find the perfect combination destination and time. Email. Date of experience: August 08, 2022 Nick Farraway 14 reviews IT Updated Nov 1, 2021 Site doesnt worktry elsewhere Due to some recent backlash Holiday Extras are giving some customers refunds instead of vouchers but not all, likewise some holiday cottage rentals have become a bit more lenient. The ticket included passage for myself, my dog and a small car. You can also discover ports and routes available. I was due to take the ferry with my fianc on 27th Dec 2022 however, on 10th December 2022 I was mugged and assaulted leading to my wallet being stolen and physical injuries. You should thus make sure that all details are written correctly. Ferry Tickets Changes, Cancellations & Refunds, Ferry Trip Planning, Booking & Useful info. Dear customer, Many thanks for your review! Channel View Road Using their online form I contacted customer services, not once but half a dozen times, I received no response. Although the responses were generally quick I had much correspondence from many different agents. Due to our buying power we often have access to exclusive deals not available anywhere else to save you even more on your ferry ticket (sign up to our newsletter or follow us on Facebook or Twitter to ensure you don't miss out! Booking was quick and easy! The booking process was straight forward and I received my eticket without issue. By the time I got a confirmation notice it was past a 48 hr before travel time and they would not change out going trip. To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). They send Google link with location but doesn't work on my phone or computer. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. No refund will be given. No We are both english and always lived in England Direct Ferries have no phone available to discuss. When cancelling via phone or email the cancellation fee is 30/35. Have not noticed the website asking me for ages upn the original booking. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. Thank you for booking with Direct Ferries. How cool is that? the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. Updated 20/12/2021 For all future bookings, P&O Ferries Channel House Channel View Road Dover CT17 9TJ UNITED KINGDOM. Tripadvisor performs checks on reviews. Anyone can write a Trustpilot review. Webhave a refund of $2 or less Interest on your refund The CRA will pay you compound daily interest on your 2022 tax refund. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. These hydro boost systems are even smaller than the 12' boosters in use currently. I would recommend that no one uses Direct ferries. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Please don't hesitate to contact us, if you have any queries. This is why we offered you the closest alternative available we found with the ferry company you chose. Tried to contact by telephone- dont take incoming calls. Thank you for booking with Direct Ferries. We remain at your disposal. These vermin are interested only in your money - not servicing customers. Terrible service, no one to speak to the website is glitchy and they charged me extra for a additional person the it got removed and they still took the money for it. Web(Updated for 2023) - SmartAsset How long you wait for your state tax refund depends on multiple factors. Our credit card was charged but we never received any confirmation or ticket information. 99% of travellers recommend this experience. We can see that your complaint has been already handled and declined as there was no error from our side. WebDirect Ferries 1 50 #92 of 100 things to do in Southampton Ferries Visit website Call Write a review What people are saying By Rutrah useful to check schedule - best to book with operator directly Feb 2023 Used them to book 4 crossings Toulon-Bastia, Corsica-Sardinia, Cagliari-Palermo, Palermo-Genoa. Direct ferries are great value, usually easy to book with, very informative, send the right links and in a timely manner. Left multiple messages on the website, asking for help or contact, sent emails every day for two weeks. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. Googled other phone numbers - all disconnected. As a result of the above incident, my BRP (resident permit) was also stolen. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. Seriously this is basically a scam. six hours for a journey of more than 24 hours. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. Find out how we combat fake reviews. You have been added to the directferries.co.uk mailing list. Wondering what happens if your ferry travel plans change? Ferryhopper has its own terms of use, which you can read here. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. I even tried to take a person off and they wanted 214?! Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. Traction tires are usually marked with a mountain/snowflake symbol, the letters M+S or All Season.. The reservation is only related to This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it.